NEWS; Our Maida Vale store is MOVING NEXT DOOR TO 121 Shirland Rd W9 2EW on 12.04.23 and is open 7.30am to 8:00pm. New store opening in 18-20 Penton St N1 9PS on 01.05.23
We take customer service very seriously. If you're ever even slightly disappointed with our services we want to hear about it.
Luckily at 123, mistakes very rarely happen but when they do our philosophy is simple. To be fair.
Our complaints procedure follows this pattern.
- Investigation and responsibility
- Prompt contact and ;updates
- Compensation if necessary
Our compensation guidelines follow the TSA code of conduct as drawn up by leading insurers and retailers.
We like to think our T&C's are fair and reasonable for all sides.
Registered in England
Company No. 3163074