Coronavirus Update: Maida Vale store is open 7.30am to 8:00pm. Our prices are currently being updated please contact us for up to date pricing.
We take customer service very seriously. If you're ever even slightly disappointed with our services we want to hear about it.
Luckily at 123, mistakes very rarely happen but when they do our philosophy is simple. To be fair.
Our complaints procedure follows this pattern.
- Investigation and responsibility
- Prompt contact and ;updates
- Compensation if necessary
Our compensation guidelines follow the TSA code of conduct as drawn up by leading insurers and retailers.
We like to think our T&C's are fair and reasonable for all sides.
Registered in England
Company No. 3163074