Customer Service

We take customer service very seriously. If you're ever even slightly disappointed with our services we want to hear about it.

Luckily at 123, mistakes very rarely happen but when they do our philosophy is simple. To be fair.

Our complaints procedure follows this pattern.

  • Investigation and responsibility
  • Rectification
  • Prompt contact and updates
  • Compensation if necessary

Our compensation guidelines follow the TSA code of conduct as drawn up by leading insurers and retailers.

We like to think our T&C's are fair and reasonable for all sides.

For any customer service issues please contact [email protected] 020 7289 0301

Company No. 3163074